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For questions about the program:
832-393-0550
Monday-Friday: 9:00 a.m to 6:00 p.m.

Request for Appeal

Housing and Community Development Department

All program applicants have the right to appeal a determination made by the Housing and Community Development Department (HCDD) regarding their file within 30 days of the notice of determination. Appeals will be responded to in writing within 30 calendar days, whn possible. Appeals are only accepted in writing. To be considered complete, an appeal must include:

  • Project address
  • Project number (if applicable)
  • Date of appeal
  • Nature of appeal

The Department recommends, but does not require, using the Housing and Community Development Department Appeal Form to ensure a timely response and decision. The Appeal Form is available at our office during normal business hours or you may or you may download a PDF form here.

You can also complete the Appeal Form online here.

Mailing Address:

City of Houston Housing and Community Development Department

2100 Travis Street, 9th Floor
Houston, Texas 77002
ATTN: Planning and Grants Management

Phone: 832.394.6200
Email: HCDDComplaintsAppeals@houstontx.gov
Business Hours: Monday through Friday, 8 a.m. to 5 p.m.

General Land Office

Complainants and appellants should initially contact their local jurisdiction (City of Houston Housing and Community Development Department) in accordance with their local policies and procedures for customer complaints. However, should the complainant or appellant not be satisfied with the outcome of their process with HCDD, they have the right to escalate the complaint or appeal to the Texas General Land

Office (GLO). The General Land Office will provide a timely response. The response will be provided within 15 working days of the receipt of the complaint or appeal, if possible.

General Land Office Mailing Address

ATTN: GLO-CDR
Texas General Land Office
PO Box 12873
Austin, TX 78711-2873

General Land Office
Email: cdr@recovery.texas.gov

General Land Office Telephone

844.893.8937 or 512.475.5000

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