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For questions about the program:
832-393-0550
Monday-Friday: 9:00 a.m to 6:00 p.m.

File a Complaint

City of Houston Housing and Community Development Department

The City of Houston Housing and Community Development Department (HCDD) welcomes feedback and complaints from any member of the public. Complaints are accepted in writing or over the telephone. Complaints will be responded to in writing within 15 business days, when possible.

Complaints of fraud, waste or abuse must be immediately escalated to the City of Houston Office of Inspector General, regardless of whether the complaint is informal or formal.

Mailing Address:

City of Houston
Housing and Community Development Department
2100 Travis Street, 9th Floor
Houston, Texas 77002
ATTN: Planning and Grants Management

Phone: 832.394.6200
Email: HCDDComplaintsAppeals@houstontx.gov
Business Hours: Monday through Friday, 8 a.m. to 5 p.m.

Texas General Land Office

Complainants and appellants should initially contact their local jurisdiction (City of Houston Housing and Community Development Department) in accordance with their local policies and procedures for customer complaints. However, should the complainant or appellant not be satisfied with the outcome of their process with the City, they have the right to escalate the complaint or appeal to the Texas General Land Office (GLO). The General Land Office will provide a timely response. The response will be provided within 15 working days of the receipt of the complaint or appeal, if possible.

General Land Office Mailing Address

ATTN: GLO-CDR
Texas General Land Office
PO Box 12873
Austin, TX 78711-2873

General Land Office Email Address
cdr@recovery.texas.gov

General Land Office Telephone

844.893.8937 or 512.475.5000

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