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832-393-0550
Monday-Friday: 9:00 a.m to 6:00 p.m.

File a Complaint

City of Houston Housing and Community Development Department

The City of Houston Housing and Community Development Department (HCDD) welcomes feedback and complaints from any member of the public. Complaints are accepted in writing or over the telephone. Complaints will be responded to in writing within 15 business days, when possible.

Complaints of fraud, waste or abuse must be immediately escalated to the City of Houston Office of Inspector General, or Department of Housing and Urban Development (HUD) Office of Inspector General regardless of whether the complaint is informal or formal.

Mailing Address:

City of Houston
Housing and Community Development Department
2100 Travis Street, 9th Floor
Houston, Texas 77002
ATTN: Planning and Grants Management

Phone: 832.394.6200
Email: HCDDComplaintsAppeals@houstontx.gov
Business Hours: Monday through Friday, 8 a.m. to 5 p.m.

Texas General Land Office

Complainants should initially contact their local jurisdiction (City of Houston Housing and Community Development Department) in accordance with their local policies and procedures for customer complaints. However, in the case that the complainant's inquiries or concerns are not addressed with the City, they have the right to escalate the complaint to the Texas General Land Office (GLO). The GLO will work with the City of Houston Housing and Community Development Department to provide a timely response. The response will be provided within 15 working days of the receipt of the complaint, if possible.

Mailing Address

ATTN: GLO-CDR
Texas General Land Office
PO Box 12873
Austin, TX 78711-2873

Phone: 844.893.8937 or 512.475.5000
Email: cdr@recovery.texas.gov

 

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